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Terms and Conditions for your holiday at Hotel Muliac

Find here important information and reservation conditions for your stay at our 4-star Hotel in Selva di Val Gardena.

Cancellation of reservations for the Winter season 2020/2021 and Sommer 2021

Free cancellation up to 4 weeks before arrival.
If a cancellation occurs due to force majeure (you have to stay in quarantine or the borders or the ski resort are closed), the deposit will be refunded or we can also offer you a voucher with a validity of 18 months.

Nevertheless, we recommend that you take out a travel insurance, as we apply our cancellation conditions for other cancellation reasons.

Tourist tax

A visitor’s tax of 2.00 € per person per day from the 14th year of age is raised for the municipality Selva di Val Gardena. It is calculated on the spot and is not included in the stated total price.

Short stay

Up to 3 nights: extra charge of 4,00 - 6,00 € per person per day

Double room for single use

Supplement for double room for single use 30%

Prices for children and youths

Extra bed in the parents room:

  • 0 to 1.9 years -100%
  • 2 to 5.9 years -50%
  • 6 to 11.9 years -30%
  • 12 to 15.9 years -20%
  • 16 years onwards -10%

Pets

In summer we accept animals only on request (not allowed in all rooms), and require an extra charge of 8.00 € per day. Keep in mind that pets are not allowed in the dining rooms and in the spa and swimming area.
In winter animals are not allowed in our Hotel.

Arrival and departure

On the day of arrival, your room will be available from 2 pm onwards. Please notify us if you will arrive after 7 pm. On the day of departure the room should be released within 10 am.

Bookings

Bookings and cancellations will only be recognised if made in writing. For bookings, we request a deposit payment “caparra confirmatoria” of 25% of the total amount.

Cancellation Fees 2020/2021

Take out our Travel Cancellation Insurance. This protects you against cancellation fees in case a significant event prevents you from taking your holiday. In the absence of a cancellation insurance policy, the deposit will not be refunded and the following costs will be incurred:

  • For cancellation up to 4 weeks before the start of the holiday, no cancellation fee
  • For cancellation from 4 weeks to 10 days before the start of the holiday, 60% of the booking value
  • For cancellation in the final 10 days before the start of the holiday, 90% of the booking value
  • For late arrival or early departure, 100% of the booking fee will be charged

Payment methods

We accept cash cards, debit card, VISA, MasterCard and cash payments (up to € 1,999.99, as in Italy since July 2020 it is not allowed to pay higher sums in cash).

In addition, please refer to the relevant applicable version of the “general terms and conditions for accommodation facilities belonging to the Val Gardena Tourist Associations” which serve as a basis for the accommodation agreement.
Prices and offers are subject to change.
(subject to the Italian Civil Code with exclusive jurisdiction falling to Bolzano)