Terms and Conditions for your holiday at Hotel Muliac
Find here important information and reservation conditions for your stay at our 4-star Hotel in Selva di Val Gardena.
Cancellation of reservations for the Winter Season 2021/2022
Cancellation within 4 weeks prior to arrival. A voucher valid for 12 months will be issued for the deposit paid.
Should the borders, regions or the ski area be closed by the government, a voucher valid for 12 months will be offered or the deposit paid will be returned.
However, we strongly recommend that you take out our Europäische Travel Insurance as we apply our cancellation conditions for other cancellation reasons.
The Europäische travel insurance ALSO includes travel cancellations due to Covid-19, quarantine, government restrictions and more.
Cancellation conditions
We recommend taking out our travel cancellation insurance (link below). It protects you from cancellation penalties if you are unable to take your holiday due to illness (including Covid-19) or otherwise. In case of non-stipulation of the cancellation policy, the deposit will not be refunded and the following penalties will be applied:
- For cancellation up to 4 weeks before the start of the holiday, no cancellation fee (a voucher valid for 12 months will be issued for the deposit)
- For cancellation from 30 days to 15 days before the start of the holiday, 40% of the booking value
- For cancellation from 14 days to 8 days before the start of the holiday, 60% of the booking value
- For cancellation in the final 7 days before the start of the holiday, 90% of the booking value
- For late arrival or early departure, 100% of the booking fee will be charged
Tourist tax
A visitor’s tax of 2.00 € per person per day from the 14th year of age is raised for the municipality Selva di Val Gardena. It is calculated on the spot and is not included in the stated total price.
Short stay
Up to 3 nights: extra charge of 4,00 - 6,00 € per person per day
Double room for single use
Supplement for double room for single use 30%
Prices for children and youths
Extra bed in the parents room:
- 0 to 1.9 years -35.00 € per day
- 2 to 5.9 years -50%
- 6 to 11.9 years -30%
- 12 to 15.9 years -20%
- 16 years onwards -10%
Pets
In summer we accept animals only on request (not allowed in all rooms), and require an extra charge of 15.00 € per day. Keep in mind that pets are not allowed in the dining rooms and in the spa and swimming area.
In winter animals are not allowed in our Hotel.
Arrival and departure
On the day of arrival, your room will be available from 2 pm onwards. Please notify us if you will arrive after 7 pm. On the day of departure the room should be released within 10 am.
Bookings
Bookings and cancellations will only be recognised if made in writing. For bookings, we request a deposit payment “caparra confirmatoria” of 25% of the total amount. The deposit will not be returned in case of cancellation.
Payment methods
We accept cash cards, debit card, VISA, MasterCard and cash payments (up to € 1,999.99, as in Italy since July 2020 it is not allowed to pay higher sums in cash).
In addition, please refer to the relevant applicable version of the “general terms and conditions for accommodation facilities belonging to the Val Gardena Tourist Associations” which serve as a basis for the accommodation agreement.
Prices and offers are subject to change.
(subject to the Italian Civil Code with exclusive jurisdiction falling to Bolzano)
